The courier will attempt delivery to your address. If you're unavailable, they'll typically leave a card with instructions for redelivery. Ensure your address details are correct on the order form.
Shipping & Delivery
Fast, reliable delivery across the UK with payment on delivery convenience.
Delivery Timeline & Service Areas
| Region | Delivery Timeline | Delivery Fee |
|---|---|---|
| England (South) | 1-2 working days | Free on orders £30+ |
| England (Midlands & North) | 2-3 working days | Free on orders £30+ |
| Scotland & Wales | 2-3 working days | Free on orders £30+ |
| Northern Ireland | 3-4 working days | Free on orders £30+ |
| European Union | 5-7 working days | From £8.99 |
*Working days exclude weekends and bank holidays. Delivery timeline begins from order confirmation. Orders placed after 2 PM are dispatched the next working day.
How Delivery Works
1
Order Placement
Submit your name and phone number through our secure order form. No prepayment is required.
2
Confirmation Call
Our team will call you within 24 hours to confirm your order details and delivery address. We're available Mon-Fri, 9am-5pm.
3
Dispatch
Once confirmed, your order is prepared and dispatched via courier. You'll receive tracking information where available.
4
Delivery & Payment
The courier delivers to your address within the stated timeline. You pay the delivery driver by cash or card-there's no pre-payment.
Payment on Delivery
No Prepayment
You don't pay until your package arrives at your door
Cash or Card
Pay directly to the courier by cash or Visa/Mastercard
Transparent Pricing
Price shown on order form is the final price - no hidden charges
Secure & Reliable
Professional couriers with signature confirmation
Returns & Refunds
14-Day Return Window
You have 14 calendar days from the date of delivery to return your ZenithCore if you're not satisfied. The product must be unopened and in its original packaging.
Return Process
- Contact us at info@purestrshineeo.world with your order reference
- We'll provide return shipping instructions
- Send the unopened package back to us
- Refund is processed within 14 days of us receiving the return
Note: Return shipping costs are the responsibility of the customer unless the product arrived damaged or faulty.
Frequently Asked Delivery Questions
Yes, if you contact us before dispatch. Call us during the confirmation call or email info@purestrshineeo.world as soon as possible with your updated address.
We deliver to residential UK addresses primarily. For business delivery or special requirements, please contact us on info@purestrshineeo.world or +44 20 7946 0958 to arrange.
If your package arrives damaged, contact us immediately at info@purestrshineeo.world. We'll arrange a replacement shipment or full refund at no cost to you.
Where available, we provide tracking information via email after dispatch. You can also call us for an update on your order status.